Made for you, checked by you.
Every order is printed to the design you approve, so we can't take returns. If we make a mistake, we put it right.
Printed orders are custom made to your approved proof
Only when the error is from our side
Of receiving your parcel, with photos
✅ We review these
- Print does not match the proof you approved
- Wrong product, paper, finish or quantity
- Printing or cutting fault, such as smudges or uneven cuts
- Parcel damaged in transit
🚫 Not covered
- Spelling, number or design errors in a proof you approved
- Change of mind after the proof is approved
- Small colour differences between your screen and print
- Issues reported more than 24 hours after delivery
- Wrong or incomplete address given at checkout
How to report an issue
Message within 24 hours
WhatsApp us at 91570 80432 within 24 hours of receiving your parcel.
Send photos
Share your order number and clear photos of the parcel and the printed items. An unboxing video helps.
We review
Our team checks your photos against the approved proof and the order.
We fix it
If the mistake is ours, we reprint the affected items or refund, as agreed with you.
Why we don't accept returns
Visiting cards, stickers, envelopes, letterheads and bill books are printed with your name, logo and details. They can't be resold, so we don't accept returns or refunds on printed orders.
That's why we send a digital proof on WhatsApp before we print. Please check every spelling, phone number and email on your proof carefully. Once you approve it, your order goes to print.
When the mistake is ours
If your order doesn't match the proof you approved, or arrives damaged, tell us within 24 hours of receiving the parcel. We review every report first. If the mistake is from our side, we reprint the affected items or refund you.
Reports made after 24 hours can't be accepted, so please open and check your parcel as soon as it arrives.
Shipping
Delivery times and charges are covered in our shipping policy.
Last updated: 29 September 2026
Received your order with an issue?
Send photos and your order number on WhatsApp within 24 hours.